When a user creates an email they can attach files.
These files are not sent with the email.
The Email record in the Email workspace shows the attachment.
The email received by the recipient does not have the attachment.
The Trigger Action may need to be configured to include the attachments.
- Log in to the tenant with the Administrator role
- Go to Configure Application > Business Objects > Journal.Email > Business Rules > Triggered Actions
- Edit the SendEmail action
- Click Next, Next, Next to go to the Attachment Configuration screen
- Check the 'Include attachments' option
- Ensure Object: is filled (Journal.Email (via Attachment#.))
- Click Save