The ITSM Self-Service portal wants a user to install an Active X control.
The installer is called ClipboardDataPluginInstaller.cab.
However you get a message when trying to run this that the certificate is expired.
- This plugin is no longer recommended as there are some security concerns connected to it.
- Later versions of the newest product line (20xx) have completely removed this plugin.
- Support recommends removing all the options to paste form clipboard from your forms and Offerings which should make the dialogue disappear.