Can we get the Emailbox credentials for our paid for HEAT Hosted email accounts?
It is Internal Policy that Ops/NOC will not provide the credentials for the Hosted email boxes to our customers.
There are several reasons for this, the main one being that Ops needs to maintain full security and control over these email boxes.
If Ops gave out the credentials, they not only lose control over the mailbox, but it potentially puts other customers at risk if the emailboxes get mis-used.
All mailboxes on the domain risk being shut down if one or more are mis-used and not releasing the credentials (control) keeps this from occurring.