How to parse the subject line and email body via email listener?

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    How to parse the subject line and email body via email listener?


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    For parsing the information subject line or email body by the email listener.

     

    There are 3 possibilities to use 

     

    Option 1: Creating an inbox for a Generic Object.

     

    http://help.heatsoftware.com/#Configure/Email/Addan Inbox that Creates a Business Object.htm

     

    Option 2: Email to XSLT

    https://support.heatsoftware.com/help/user/index.html#Configure/Email/ExportEmail as XML.htm?Highlight=XSLT

     

    Both options above require  the email to be in a certain format so you will need an external process such as a web form or web service to convert it to specific format.

     

    Option 3: Would be to use a normal email listener and use a workflow with a find function to parse the field per our discussion. 


    The last 2 options would be recommended to be done by a PSO/Ivanti consultant or a user that if technically familiar with HEAT and XSLT's