How to parse the subject line and email body via email listener?
For parsing the information subject line or email body by the email listener.
There are 3 possibilities to use
Option 1: Creating an inbox for a Generic Object.
http://help.heatsoftware.com/#Configure/Email/Addan Inbox that Creates a Business Object.htm
Option 2: Email to XSLT
https://support.heatsoftware.com/help/user/index.html#Configure/Email/ExportEmail as XML.htm?Highlight=XSLT
Both options above require the email to be in a certain format so you will need an external process such as a web form or web service to convert it to specific format.
Option 3: Would be to use a normal email listener and use a workflow with a find function to parse the field per our discussion.
The last 2 options would be recommended to be done by a PSO/Ivanti consultant or a user that if technically familiar with HEAT and XSLT's