How to properly rename a CI service?

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    Details

    How to properly rename a CI service? 


     


    Resolution

    Renaming a service will not change the name of the service associated to the old incident. It is recommended to create a new CI service name and decommission the old service name. If the renaming of the CI Service is required. You will need to manually update the incidents associated to the old CI service name via a saved search/update object quick action or a backend sql update.