The Word and Excel link refuse to become available although Outlook is fine.

Version 1

    Details

    The Office link has been installed with admin privileges and works fine on the Office 365 machines (2013). However, on the Office 2010 machines, the Word and Excel link refuse to become available although Outlook is fine.



    Resolution

    [CAUSE]
    Verify that Microsoft .NET 3.5 is installed

    [RESOLUTION]
    - Open Control Panel > Programs and Features
    - Turn Windows features on\off
    - Make sure that .NET Framework 3.5 is installed (top option)




    - Microsoft .Net 2.0 is what the office  link uses, as this is part of the .NET 3.5 install on Windows 8\8.1\10