Issue: Right-click EPM Console options fail to run

Version 7

    Verified Product Versions

    Endpoint Manager 2016.x



    From within the Ivanti EPM Console, one of the more useful features is the ability to right-click a machine and perform administrative tasks.




    Some of these tasks are:


    • Request an inventory scan
    • Wake up a machine
    • Shut down a machine
    • Request a Security scan


    When one of these options is selected the Ivanti EPM console makes a call to IIS and passes the command line parameters to the page.


    The URL for this page on the core server is:




    This page is seen here being accessed from the core server.

    ScreenHunter_09 Mar. 19 10.21.gif


    Each command requires a client-side identifier, this can be the Machine GUID (found in the registry under HKLM\Software\Landesk\Common API) or the machines IP address.


    ScreenHunter_10 Mar. 19 10.21.gif




    If the right click commands fail to run, check the following.


    1. Can theCoreRequest page be browsed from the Console running the commands?

      http://[core server name]/landesk/managementsuite/core/

    2. Verify that the command is being sent from the core server.

      On the core server under the \\[Your Core Server]\LDMAIN share the raxfer.log file will store the attempt to run the remote execute.

      Thu, 19 Mar 2009 10:20:56 4724 388 Performing remote execute, target, hash 5b5c5c77
    3. Verify that the command was received on the client.  In C:\Program Files\LANDesk\Shared Files\servicehost.log the command line parameters will be displayed.

      Thu, 19 Mar 2009 10:36:14 2608: Exec: Exec: Launch request <"C:\Program Files\LANDesk\LDClient\vulscan.exe" /id=7 /run ldiscn32.exe /NTT=slc-smith-88:5007 /S="slc-smith-88" /I=HTTP://slc-smith-88/LDLogon/ldappl3.ldz /NOUI> (sync 0, timeout 300)