Right click LANDesk Console options fail to run

Version 6

    Verified Product Versions

    Endpoint Manager 2016.x

    From within the LANDesk Console one of the more useful features is the ability to right click a machine and perform administrative tasks.

     

    rightclick1.jpg

     

    Some of these tasks are:

     

    Request an inventory scan

    Wake up a machine

    Shut down a machine

    Request a Security scan

     

    When one of these options is selected the LANDesk console make a call to IIS and passes the command line parameters to the core.secure/corerequest.asmx page.

     

    The URL for this page on the core server is:

     

    http://localhost/landesk/managementsuite/core/core.secure/corerequest.asmx

     

    This page is seen here being accessed from the core server.

    ScreenHunter_09 Mar. 19 10.21.gif

     

    Each command requires a client side identifier, this can be the Machine GUID (found in the registry under HKLM\Software\Landesk\Common API) or the machines IP address.

     

    ScreenHunter_10 Mar. 19 10.21.gif

     

    If the right click commands fail to run, check the following.

     

    1.  Can theCoreRequest page be browsed from the Console running the commands?

     

    http://[core server name]/landesk/managementsuite/core/core.secure/corerequest.asmx

     

     

    2.  Verify that the command is being sent from the core server.

     

    On the core server under the \\[Your Core Server]\LDMAIN share the raxfer.log file will store the attempt to run the remote execute.

     

    <block>Thu, 19 Mar 2009 10:20:56 4724 388 Performing remote execute, target 10.16.228.214:9594, hash 5b5c5c77</block>

     

    3. Verify that the command was recieved on the client.  In C:\Program Files\LANDesk\Shared Files\servicehost.log the command line parameters will be displayed.

     

    <block>

    Thu, 19 Mar 2009 10:36:14 2608: Exec: Exec: Launch request <"C:\Program Files\LANDesk\LDClient\vulscan.exe" /id=7 /run ldiscn32.exe /NTT=slc-smith-88:5007 /S="slc-smith-88" /I=HTTP://slc-smith-88/LDLogon/ldappl3.ldz /NOUI> (sync 0, timeout 300)

     

    </block