How to add Upload Attachment Button to Incident Submit form in Self Service

Version 1

    Details

    We would like to add the ability to attach a file to an Incident Submittal in self service.  How would I go about this?


    Resolution

     

    You can do this one of two ways; Add the Attachment control or the ExternalLoginViewer (as shown on the Incident.WebSelfSerivce.Edit form).

     

    To add the Attachment Control, do the following:

    1.       Launch Configure Application

    2.       Select the Incident “Business Object”

    3.       Click on Forms

    4.       Open the Incident.WebSelfService.New form

    5.       On the left hand side, expand “Other” under “Fields”

    6.       Drag over the Attachment control to the location of your choosing

    7.       Click on the control and make the highlighted changes, then Save

     

    If you want to use the same control that is on the Incident.WebSelfService.Edit form, do the following, starting with 1-4 above:

     

    8.       On the left hand side, expand “Other” under “Fields”

    9.       Drag over the ExternalLoginViewr control to the location of your choosing

    10.   Click on the control and make the highlighted changes, then Save