How to disable the template dropdown in self service

Version 1

    Details

    How to disable the template dropdown in self service


    Resolution

    Here are the steps to find and disable the Issue Templates:


    Launch Configure Application
    Select Users and Permissions
    Select Roles and Permissions
    Select Self Service
    Select Top Level Tabs
    Select My Items
    Under the My Items Configuration, uncheck the "Enable Issue Templates"
    Save
    Refresh your browser