How to pass requestor in a service request to customer AIS

Version 1

    Details

    You would like to pass the Requester details in a Service request to the Customer associated item selector.


    To be able to pass a requester from service request details you need to pass employee recid from the same validation list as requestername and profilelink_category. Profilelink_Category is static.

     


    Resolution

     

    1. In the request offering from the request name drop down, add an additional field employee = record identifier.



    2. Create a hidden text field, called employee recid. Have an expression fill employee record identifier and have it triggered by the selection of RequestName.



    3. In the request offering workflow, use an update block. Set ProfileLinkRecID = HiddenRecID and put ‘Employee’ for ProfileLinkCategory.