Can't forward emails in HEAT if they have an attachment

Version 1

    Details

    If an email within HEAT has an attachment and a support employee opens the email and clicks the forward button, an error appears that says:  Unhandled system exception: Unable to load layout: modal form not found for object type 'Attachment#'.


    Resolution

     

    1. Launch Configure Application
    2. Click on Business Objects
    3. In the Find dialog, type in Attachment
    4. Open the Attachment Business Object
    5. Click on the Details
    6. In the Default Form: drop down, select Attachment
    7. Save
    8. Refresh the Browser