If an email within HEAT has an attachment and a support employee opens the email and clicks the forward button, an error appears that says: Unhandled system exception: Unable to load layout: modal form not found for object type 'Attachment#'.
- Launch Configure Application
- Click on Business Objects
- In the Find dialog, type in Attachment
- Open the Attachment Business Object
- Click on the Details
- In the Default Form: drop down, select Attachment
- Refresh the Browser