Process Monitor window is getting corrupt when set as a tab, and clicking Window > Close All - Process Monitor window is misplaced and appears at the top left over the menu and part of the recently viewed pane when reappearing after Window >> Close all w

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    Details

    Process Monitor window is getting corrupt when set as a tab, and clicking Window > Close All - Process Monitor window is misplaced and appears at the top left over the menu and part of the recently viewed pane when reappearing after Window >> Close all was used

    [PRE-REQUISITS]
    - Having the Process Monitor set as an own tab and not in docked mode for  example by forcing the the Process Monitor to appear via following  steps
    1. Browse to a test contact record
    2. Double click on the Company label of the test record.
    3. Mark the test record via the check box so that the test record will appear now as (1 tagged record)
    4. Schedule >> Next Action
    5. In the upcoming Schedule a Next Action window >>
    a.  Select the Contact selection icon (right from the contact name)  >> Select filter or group >> make sure that Active Contact  Filter is selected (this is the single tagged test record) >> OK
    b. enter any date, time, reference into the activity



    6. Schedule
    >>  This will force the Process Monitor to appear either already in tabbed  mode (then no further action is necessary) or in docked mode (at the  bottom of the GoldMine work area). If this is the case hover over it to  see the content and select the last icon in order to switch type of the  Process Monitor window >> the GoldMine Process Monitor will now  appear as an own tab



     


    [STEPS TO REPRODUCE]
    1.  Perform a task which forces the the Process Monitor e.g. auto-email  retrieval otherwise repeat the steps from the pre-requisits
    a. Browse to a test contact record
    b. Double click on the Company label of the test record.
    c. Mark the test record via the check box so that the test record will appear now as (1 tagged record)
    d. Schedule >> Next Action
    e. In the upcoming Schedule a Next Action window >>
    i.  Select the Contact selection icon (right from the contact name)  >> Select filter or group >> make sure that Active Contact  Filter is selected (this is the single tagged test record) >> OK
    ii. enter any date, time, reference into the activity



    f. Schedule
    >> This will force the Process Monitor to appear again
    2. Window >> Close All




    3.  Perform a task which forces the the Process Monitor e.g. auto-email  retrieval otherwise repeat the steps from the pre-requisits
    a. Browse to a test contact record
    b. Double click on the Company label of the test record.
    c. Mark the test record via the check box so that the test record will appear now as (1 tagged record)
    d. Schedule >> Next Action
    e. In the upcoming Schedule a Next Action window >>
    i.  Select the Contact selection icon (right from the contact name)  >> Select filter or group >> make sure that Active Contact  Filter is selected (this is the single tagged test record) >> OK
    ii. enter any date, time, reference into the activity



    f. Schedule
    >> This will force the Process Monitor to appear again


    >> RESULT:


    The   process monitor opens, however it is stuck in the top left of the  screen and cannot be moved.  If you move the mouse over the process  monitor the system will draw the contact screen over the process monitor


    Resolution

    [CAUSE]
    - This is RM issue # 139011

    [WORKAROUND]

    A. Close and Restart GoldMine again

    B. Do not use GoldMine Process Monitor as an own tab but instead in docked mode
    1. After the Process monitor is again in the correct location as a tab (after restarting GoldMine)
    2. Perform a task to open the process monitor e.g. email retrieval or the following steps

    a. Browse to a test contact record
    b. Double click on the Company label of the test record.
    c. Mark the test record via the check box so that the test record will appear now as (1 tagged record)
    d. Schedule >> Next Action
    e. In the upcoming Schedule a Next Action window >>
    i.  Select the Contact selection icon (right from the contact name)  >> Select filter or group >> make sure that Active Contact  Filter is selected (this is the single tagged test record) >> OK
    ii. enter any date, time, reference into the activity



    f. Schedule
    >> This will force the Process Monitor to appear again

    3.  via the icon Switches type of Process Monitor window (last icon in  Process Monitor's toolbar) >> place the Process Monitor as docked  item at the bottom of the GoldMine work area and if necessary hover over  it to see the content