How to send email when Status of Service Request is changed.

Version 2
Created by scott.phillips on Apr 13, 2015 11:56 AM. Last modified by scott.phillips on Jul 21, 2017 11:26 PM.

    Details

    How to send an email when the Status of a Service Request is changed.

    Resolution

     

    The purpose of the attached documentation is to outline one possible way of setting up a Business Rule to send an email whenever the Status of a Service Request has been changed.