After pressing the 'Forward' button on an email, we get the following error: Unhandled system exception: Unable to load layout: modal form not found for object type 'Attachment#'.

Version 1

    Details

    After pressing the 'Forward' button on an email, we get the following error: Unhandled system exception: Unable to load layout: modal form not found for object type 'Attachment#'.

    We need to able to Forward emails with attachments - how do we fix this problem?


    Resolution

    This error occurred because the Attachment Modal form was not included on the 'Journal.Email' layout in use by the Email object.

    1. Open Configure Application
    2. Open the Business Objects work area
    3. Search for and open the Journal.Email business object
    4. Click the Layouts tab
    5. Open the 'Journal Email' layout
    6. Scroll down to the bottom of the page
    7. in the 'Modal Forms Assignment' add the Attachment Object and the form
    8. Save your work
    9. Test