GoldMine crashes when downloading specific Emails that have a winmail.dat attachment

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    GoldMine crashes when downloading specific emails.
    If the emails are downloaded using an alternate email application you notice that there is an attachment called Winmail.dat



    When people send messages from incorrectly configured Microsoft Outlook email clients, a file attachment called winmail.dat may be added as an attachment to the message. This file contains formatting information for messages that use Microsoft's proprietary TNEF standard and any attachments sent with the original message. The file is not recognized by other email clients.

    If you try to open winmail.dat, you  will probably be prompted to specify the application that should be used  to open the file. Because this file is in a Microsoft proprietary  Outlook/Exchange format, you may not have an application installed that  can decode this file and display it. Even if your system is capable of  displaying the file, it does not contain any useful information.

    To prevent this file from being attached to messages, the sender  of the message (or their system administrator) can configure various  options as described in this Microsoft Support Bulletin.

    Because GoldMine is unable to decode the Winmail.dat attachment this results in the GoldMine application crashing.


    There are two alternate ways to retrieve these emails.
    1. Download the email in a different email client (for example a webmail client) and then forward it, manually removing the Winmail.dat attachment.
    2. Use Outlook to retrieve emails and install the GoldMine Integration services for Microsoft Outlook to link the received emails to GoldMine.

    This has been logged to the Product Engineering Team under RM# 228730 and was reported fixed in GoldMine Premium Edition 2015.1 Hotfix 2