We have a form which sends an email with a number of fields to the mailbox being monitored for HMC. Two of these fields display a date. I have HMC configured to read the field both as a String (w/Line) and date field. When the ticket is attempting to be created, it gives me an error on this field 5808 ERROR #0 Hmc.Processor Processor::OnGeneralError Unable to cast object of type FrontRange.Heat.Hmc.Processor.Expressions.Date' to type 'System.String' and no ticket is created. If I remove the criteria for this field, the ticket is created successfully. Is there another expression that I need to use? I have attached examples.
Map the Date values in the incoming message to Date Fields as Text values, as the HEAT Date values are actually Text values with format masks