https://frontrange.trysaasit.com/help/user/index.html#configure/login/log_in_using_urls.htm?Highlight=logging in with URL
Customer is using the following link in emails to link to incidents in an incident workspace:
This works great for those working on incidents. However, customer needs something similar for clients that will bring up the incident in the Self Service portal under "My Items".
To open a record within My Items using a URL link, please add the following to your notifications.
"$(SecureServerURL())/Login.aspx?Scope=SelfService&Role=SelfService&CommandId=OpenMyItem&ItemType=Incident&ItemId=$(RecId)">Open Incident in Self Service
For Service Req:
"$(SecureServerURL())/Login.aspx?Scope=SelfService&Role=SelfService&CommandId=OpenMyItem&ItemType=ServiceReq&ItemId=$(RecId)">Open Service Request in Self Service
For more examples, please refer to the Online Help: