You are unable to see the the HTML formatting tool bar when composing GoldMine emails
For Example, the tool bar that allows you to change the font style, size. bold or add a graphic to the body of an email
The email has been set for Text only
When composing a GoldMine email:
1. Click on the 'Options' tab just left of the 'From' and 'To' fields (2nd tab)
2. Select the box 'Rich text (HTML)'
To set this option as a default for all emails: