You are unable to see the the HTML formatting tool bar when composing GoldMine emails

Version 1

    Details

    You are unable to see the the HTML formatting tool bar when composing GoldMine emails


    For Example, the tool bar that allows you to change the font style, size. bold or add a graphic to the body of an email


     


    Resolution

    [CAUSE]
    The email has been set for Text only

    [RESOLUTION]

    When composing a GoldMine email:


    1. Click on the 'Options' tab just left of the 'From' and 'To' fields (2nd tab)
    2. Select the box 'Rich text (HTML)'



    To set this option as a default for all emails:

    1. Tools > Options
    2. E-mail Tab
    3. More Options Button
    4. Advanced Tab
    5. Select 'Use HTML when creating new E-mail'



    6. OK > OK
    - Now all new created emails will be set to be in Rich Text (HTML) by default for this user.