Creating a URL CI Map button for any CI

Version 1

    Details

    Covers a method to build a URL button that allows you to open any target CI in the CI Map, as long as you are able to obtain the RecID of the CI.


    Validated fields and Link fields both store the RecID in the table, allowing you to build an URL expression to include the CI's RecId in the link.

     


    Resolution

    You can add a new 'URL Button' to a form and edit it to allow it to open a CI MAP.


    URL:
    cimap/default.aspx?CIobjectId=$(Service_Valid)

    Service_Valid is the RecId of the CI.Service item attached to the incident.

    If a link field was created for CI called CILink, you can use the value of "CILink_RecID" to return the RecID of the selected CI from that field

    cimap/default.aspx?CIobjectId=$(CILink_RecId)

    If you want to use a validated field, you would use _Valid