Files which got uploaded from a network drive via Interner Explorer cannot be deleted on file system as long IE is running

Version 1

    Details

    When a file is attached to a ticket in Heat SM and deleted afterwards on the client vie the Windows Explorer will reappear after a refresh of the Windows Explorer. After the closure of the Internet Explorer the file can be deleted without any issues.


    Resolution

    This is a known Internet Explorer limitation. Please use either Chrome or Firefox browser for HEAT SM

    See also: https://connect.microsoft.com/IE/feedback/details/817183/ie10-and-ie11-keep-files-locked-after-uploading