Error after selecting Role in HEAT Mobile: Failed to retrieve workspaces for this role, select other roles or contact your administrator the remote server return an error:(400)bad request.

Version 1

    Details

    When logging into HEAT Mobile and after selecting the Role an error message is being returned: Failed to retrieve workspaces for this role, select other roles or contact your administrator The remote server return an error: (400)bad request.

     


    Resolution

     

    This error can be caused by a Quick Action that is on the Mobile Layout Form that is used by one of Workspaces assigned to the Role.

    The error indicates that there is an issue with a Quick Action.  For example the Quick Action may have been deleted and so is no longer valid.

    To determine which Quick Action is causing the problem, delete them all from the Mobile Layout Form and add them back one at a time and then test logging into the tenant from the HEAT Mobile Application.