How to disable specific information displayed in a Service Request within My Items

Version 1

    Details

    This article explains how to disable specific information displayed in a Service Request within My Items in HEAT Service Management 2015 and above.


    Resolution

    This will affect all Service Requests and there is currently no ability to hide based on condition.

    The following options can be hidden:
    • Request Number
    • Request Name
    • Description
    • Urgency 
    • Order Date

    1. Launch Configure Application
    2. Select Users and Permission
    3. Select Roles and Permissions
    4. Select Self Service Role
    5. Select Top Level Tabs
    6. Select My Items
    7. Next to Service Request, click on Configure
    8. When the Service Request View Options displays, disable the appropriate Request Information properties 
    9. Save