How to Display last entry of Notes and Email Activity History to the Comments Flex field.

Version 2

    Details

    How to Display last entry of Notes and Email Activity History to the Comments Flex field.


    Resolution

    The purpose of the attached document is to outline possible steps that can be performed that will limit the Comments Flex field to only show the last updated Journal Notes and Email.  The below steps assume that the Journal Notes and Journal Email are the items showing in the Incident.Comments Flex field for the Incident ServiceDesk form view.



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