How to relicense iGoldMine/Go-Global after iGoldMine/Go-Global has been rehosted, reinstalled, or moved to a different server
Steps to get the permanent license for your iGoldMine/Go-Global server:
1. Go to the following link and input the correct information into all boxes with the appropriate information - especially important and not changeable afterwards without requesting a new license is the HOST information.
Graphon changed their support pages/customer portal and customers are now required to register on the Graphon Support Portal - GraphOn Customer Portal
Once the account is registered, activated, the user can login and either browse to License Management >> License Change Request or use the direct link License Change Request
Please note it can take 2 business days for this request to be processed.
The following screen may change at any time and the screenshot was taken on 2018/12/28
Once the new license file has been received.
2. When the new .LIC file is sent to you, please do the following:
a. Log into the iGoldMine/Go-Global server
b. Open Windows Services (Start>>Administrative Tools>>Services) and stop the iGoldMine/Go-Global Application Publishing Service and iGoldMine/Go-Global License Manager (service)
c. Browse out to the following path on the iGoldMine server (in a default installation this is on 32-bit and also on 64-bit installations C:\Program Files\Frontrange\iGoldMine\Programs\ or C:\Program Files\GraphOn\GO-Global\Programs\ )
d. Rename the current .LIC file to .LIC_OLD2
e. Copy the .LIC file that was sent to you from GraphOn into this “Programs” folder
f. Now restart the services from step b. above