How to disable the Service Request Progress tab

Version 1

    Details

    In Self Service, on My Items, you need to disable the Service Request Progress tab. 




     


    Resolution

     

    This is available from 2015.x onwards.

    This will affect all Service Requests; there is no ability to hide based on a condition/expression.

    If the Service Request Progress tab is required but you would like to hide the options under it, the following can be hidden individually:

    Show Notes
    Show Attachments
    Show Tasks

    Steps to disable the tab:
    - Log in to the tenant with the Administrator role
    - Go to Configure Application
    - Go to Users and Permission
    - Go to Roles and Permissions
    - Select Self Service Role
    - Go to Top Level Tabs
    - Go to My Items
    - Next to Service Request, click Configure
    - In the Service Request View Options, uncheck Service Request Process
    - Save