In Self Service, on My Items, you need to disable the Service Request Progress tab.
This is available from 2015.x onwards.
This will affect all Service Requests; there is no ability to hide based on a condition/expression.
If the Service Request Progress tab is required but you would like to hide the options under it, the following can be hidden individually:
Steps to disable the tab:- Log in to the tenant with the Administrator role
- Go to Configure Application
- Go to Users and Permission
- Go to Roles and Permissions
- Select Self Service Role
- Go to Top Level Tabs
- Go to My Items
- Next to Service Request, click Configure
- In the Service Request View Options, uncheck Service Request Process