Auto Populate From Heat Call Logging to Heat Plus Knowledge

Version 1

    Details

    Auto populate from Call Logging to Heat Plus Knowledge did not work, When running auto-populate from Heat Call logging.


    Resolution

    By using (Installing)  the KBConnector.exe version 9.6. All default settings were left as suggested. 
    The CallLog.Category was replaced with the CallLog.CallDesc in field 2.
    In the Admin module, > Defaults > Searches > Knowledge Search Defaults > Fields.
    Select the proper fields. Auto populate will then move the data to the proper fields, If the links, fields are properly selected.