[GMWEB] Error, failed to get DB environment value. IIS error 500 when logging into GoldMine Web

Version 1

    Details

    [ISSUE]

    - Enable Custom Error in IIS (See KnowledgeBase article #16418)
    - Full error when Custom error are enabled



    - Review the full error in the C:\Program Files (x86)\GoldMine Connect\Logs\GMConnect.Log file
    - Full error from Log files

    2015-06-25  11:54:53,296 - [ERROR] Thread id[7] -  GoldMine.Models.ApplicationExceptions.ClientInformationException: Cannot  find .ini file by C:\ProgramData\GoldMine\gm.ini,
    System.IO.FileNotFoundException: Cannot find .ini file by C:\ProgramData\GoldMine\gm.ini


    Resolution

    [CAUSE]

    -  The User that is running the GMMobileAppPool un IIS does not have full Read\Write and Update privileges to the GoldMine root folder.

    [RESOLUTION]


    - Open IIS
    - Expand the Server
    - Click Application Pools
    - Review the Identity that is assigned to the GMMobileAppPool



    -  Make sure the user assigned to the GMMobileAppPool (Network Service is  the default user) has Full Control GoldMine root folder where the  LicenseGm(x).bin file is located.