How to search for a value in a specific field on the parameters area of a Service Request.
In the Service Request work space, enter the following criteria:
- In the Search, click on All Saved Searches
- Click on Add New Search
- Enter a Title
- Save the Title
- Publish to roles
- Build the following criteria and Save
*Parameter Name is the Unique ID of the parameter/"Field"
*ParameterValue is the value within the Paramter/'Field"