How to search on request parameters

Version 1

    Details

    How to search for a value in a specific field on the parameters area of a Service Request.


    Resolution

     

    In the Service Request work space, enter the following criteria:

    1. In the Search, click on All Saved Searches
    2. Click on Add New Search
    3. Enter a Title
    4. Save the Title
    5. Publish to roles
    6. Build the following criteria and Save
    *Parameter Name is the Unique ID of the parameter/"Field"
    *ParameterValue is the value within the Paramter/'Field"