New Incident Templates now show 2 Template Folders with same info

Version 1

    Details

    The Incident Templates now shows 2 templates folders: "Self Service Templates" and "Templates", both of which contain the same list of templates. Is there a benefit to displaying the "Self Service Templates" on here?


    Resolution

    The actions should be unique for Template and SelfService Template. The items in 'Template' are geared to be run while in a non-self service role.


    The Self Service items add user-specific values that they wouldn't be expected to change when done through self service. 

    Template

    Self Service with differences shown: