Where is the Name that is returned by the function GetSurveyName() set?

Version 1

    Details

    The function GetSurveyURL() is used as part of the URL configuration sent via email inviting customers to submit a survey.


    In the Out of the Box configuration the URL is configured as follows:

    <a href='$(GetSurveyURL())&amp;survey_name=$(GetSurveyName("DefaultSurveyName"))&amp;customer_id=$(GetApplicationId())&amp;ot=Incident&amp;oid=$(RecId)&amp;page_index=0'>Click here to fill out survey</a>









     


    Resolution

    When the email is sent, the call to the GetSurveyName() function is replaced with the value found in the Global Constants where the "Name" is DefaultSurveyName. To change this to point to your Survey, simply update the Value.