Fusion.FusionException. Partner transaction manager has disabled it's support for remote/network transactions.

Version 1

    Details

    We moved our database server into a new domain. We are getting following error when we try to save a ticket.

    Exception of type 'Fusion.FusionException' was thrown. The partner transaction manager has disabled its support for remote/network transactions.
    (Exception from HRESULT: 0x8004D025).

    Screenshot of error attached with this case.


    Resolution

     

    This is a Microsoft OS related error being passed through the ITSM system to you.  In most cases engaging your DBA and App server admin will be necessary.  This was resolved by one customer's DBA with the following steps:
    Firstly verified the "Distribute Transaction Coordinator" Service is running on both database server computer and client computers. Checked "Network DTC Access", "Allow Remote Client", "Allow Inbound/Outbound" and enabled them in database server under MSTDC as {APPSERVER} & it issue got fixed.


    Please see the following MSDN link for additional tips on how to troubleshoot this.


    Answers

    • Question
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      First verify the "Distribute Transaction Coordinator" Service is
      running on both database server computer and client computers
      1.      Go to "Administrative Tools > Services"
      2.      Turn on the "Distribute Transaction Coordinator" Service if it is not running

      If it is running and client application is not on the same computer as
      the database server, on the computer running database server
      1.      Go to "Administrative Tools > Component Services"
      2.      On the left navigation tree, go to "Component Services > Computers
      > My Computer" (you may need to double click and wait as some nodes
      need time to expand)
      3.      Right click on "My Computer", select "Properties"
      4.      Select "MSDTC" tab
      5.      Click "Security Configuration"
      6.      Make sure you check "Network DTC Access", "Allow Remote Client",
      "Allow Inbound/Outbound", "Enable TIP" (Some option may not be
      necessary, have a try to get your configuration)
      7.      The service will restart
      8.      BUT YOU MAY NEED TO REBOOT YOUR SERVER IF IT STILL DOESN'T WORK
      (This is the thing drove me crazy before)

      On your client computer use the same above procedure to open the
      "Security Configuration" setting, make sure you check "Network DTC
      Access", "Allow Inbound/Outbound" option, restart service and computer
      if necessary.

      On you SQL server service manager, click "Service" dropdown, select
      "Distribute Transaction Coordinator", it should be also running on
      your server computer.

      Hope it helps,

      Eric