When the value for the setting of LSize= under the [SchdNotesEditPos] of the user.ini file is not recognized or valid GoldMine will freeze when trying to expand notes in a pending or history item.

Version 1

    Details

    - Goldmine is freezing when we try to expand the notes of a pending or history activity for one specific user or even potentially multiple users.



    - The freeze shows a generic appcrash in gmw.exe in the Windows Application Event Viewer Log:
    The program gmw.exe version 201x.x.x.xxx stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
     Process ID: 1618
     Start Time: 01d2a84c2d8f1f89
     Termination Time: 4294967295
     Application Path: C:\Program Files (x86)\GoldMine\gmw.exe
     Report Id: 7d09f96d-143f-11e7-969b-080027fcf16c
     Faulting package full name: 
     Faulting package-relative application ID: 

     


    Resolution

     

    [CAUSE]
    - This is logged as RM issue # 251831

    [WORKAROUND]
    1. Log out of GoldMine.
    2. Browse to the GoldMine (shared) path 
    3. Open the affected user's USER.INI file, for example JOHN.INI.
    4. Search for "SchdNotesEditPos" 
    5. Blank out the value of LSize= 
    6. Save the affected user's USER.INI file.
    7. Log in as the impacted user and verify again