'-ERR Logon failure: unknown user name or bad password' when trying to send\receive emails

Version 1

    Details

    You may receive the below error when trying to get retrieve Email through Goldmine :
    -ERR Logon failure: unknown user name or bad password





    Resolution

    [CAUSE]
    The error received is being caused because  the Email server is rejecting the Username and password that is  defined in GoldMine for the POP3 (Getting Email) setting.

    [RESOLUTION]
    Please review and adjust the POP3 Email setting for the specific user in GoldMine

    - Log into GoldMine as the affected user
    - Tools > Options > Email tab
    - Accounts Tab
    - Edit the affected Account(s)
    - Set the correct Username and password for the POP3 (Getting Mail) server