GoldMine Web (GMWEB) - We are sorry. Something has gone wrong when a linked document will be opened which resides on a mapped drive

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    GoldMine Web (GMWEB) - We are sorry. Something has gone wrong when a linked document will be opened which resides on a mapped drive

    [PRE-REQUISITES]

    - GMConnect 2015.2 or higher installed and configured, make sure to follow the instructions regarding creating an explicit windows user for the application pool identity as described in the GoldMine Connect Installer guide for example step 5 on page 14
    - have a local drive location (for example C:\GMData), which is also a shared path with appropriate rights with all permissions on the share and full security rights for all users including IIS_IUSRS users (for example \\w12r2\gmdata\) and also which is a mapped drive (here as mapped drive X:) on the current machine

    [STEPS TO PREPARE]
    - copy the carback.jpg from the GoldMine shared folder to the prepared local location C:\GMData), which means it is available now on C:\,GMData, \\w12r2\gmdata and also on via X:carback.jpg
    1. Login into GoldMine Premium Edition, while technically not necessary with master rights
    2. Browse to the desired test contact
    3. Browse to the Links tab 
    4. Add the carback.jpg as 3 different links from the 3 locations to the links tab and make sure that in GMPE preview you can see the carback.jpg for all 3 linked document entries
    a. The link referenced with the local folder as C:\GMData\carback.jpg
    b. The link referenced with the UNC Path as \\W12r2\GMData\carback.jpg
    c. The link referenced with the mapped drive as X:\carback.jpg




    [STEPS TO REPRODUCE]

    1. Browse to the GoldMine Web page and login (while again not necessary with master rights, but just to make sure that the links should be all available)
    2. Search / browse to the specific test contact
    3. Scroll down to the Links section and expand it
    4. Make sure that all 3 entries are displayed
    >> RESULT: As expected all 3 links are displayed in the list and one can see the locations as
    a. The link referenced with the local folder as C:\GMData\carback.jpg
    b. The link referenced with the UNC Path as \\W12r2\GMData\carback.jpg
    c. The link referenced with the mapped drive as X:\carback.jpg


    5. Try to open each link separately
    >> RESULT:
    a. The link carback.jpg referenced with the local folder C:\GMData >> opens / downloads the carback.jpg as expected
    b. The link carback.jpg referenced with the UNC Path \\W12r2\GMData >> opens / downloads the carback.jpg as expected here as carback (1).jpg


    c. The link carback.jpg referenced with the mapped drive X:\ >> a windows opens with a message from GoldMine Connect We are sorry. Something has gone wrong The page you have requested cannot be found



    Resolution

    [CAUSE]
    - While this might be possible with changes in the system which are not desired or recommended by GoldMine as currently linked documents or  attachments from mapped drives are not by default in the scope or intended by the  product.
    - It is recommended to use UNC paths instead (similar as documented for using GoldSync as a service in the README file topic 15: Please note that when using the GoldSync Service, synchronization will NOT include linked documents referenced by mapped drive designations. If linked documents were added using mapped drive paths, you can use the Linked Document Mover (Tools>>Data Management>>Move Linked Docs and Attachments) to replace a mapped drive path with a UNC path before synchronizing....
    - This feature - that also links from mapped drives are supported - is on the road map for a later release of GoldMine Connect whereby there is  currently no ETA available. 

    Additional Note: A change in the documentation - GoldMine Connect Installer guide - has been requested to document this current limitation (RM # 235298)