Unable to create Service Level Agreements (SLAs) for some Organizational Units

Version 1

    Details

     

    When creating Service Level Agreements (SLAs)  it may not be possible to select some Organizational Units.


    This KB article has a possible explanation of why this may occur.

     


    Resolution

     

    It is only possible to select the Organizational Unit that the logged in User belongs to or ones that are below their Organizational Unit in the hierarchy.  It is not possible to create a SLA for an Organizational Unit that the logged in user has no connection to.

    For example:

    If an Employee record is linked to the "Professional Services" Organizational Unit:
    They can only create SLA's for the Organizational Units: Professional Services, Consulting Services and Educational Services