IPCM - Global Address Book Management
IPCM displays an editable version of the Global Address Book in Management Portal>System Configuration>Users>Global Address Book.
Note: An uneditable version of the Global Address Book appears in the Agent Dashboard as the Common Contact list.
To add entries, fill in the empty fields in the bottom row of the table and click the Create new button. IPCM adds the entry to the table. Click Update when all entries have been made.
To edit entries, make the changes, then click the Update button. IPCM commits your changes.
To delete entries, click the red x at the end of the row. Click OK to confirm the deletion, and the entry is removed from the table.