Open a new Incident with a separate Tab without dropping/overlaying or closing a current, unsaved Incident.

Version 1

    Details

    Is it possible to open a new Incident in HEAT Service Management with a separate Tab without dropping/overlaying or closing the existing List view or Form view of BO Incident.


    Resolution

    To open additional new incident tabs - with the current new (and unsaved) incident tab already open - go to another existing (saved) incident record work space tab (or another existing work space tab (ie Home), launch a second incident work space), then trigger the new incident record from that work space