Will time change of daylight savings affect HEAT escalations?

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    Details

    Will time change of daylight savings affect HEAT escalations?


    Resolution

     

    Starting from 2015.1.x, we use IANA time zone which handles the daylight saving clock changes. When a workflow or Escalations schedule timer based events, scheduling will account for the daylight saving time.

     

    As long as HOP is configured with the right time zone, the duration calculation will be honored and timer events will fire at the correct time.