Error message when trying to send a SMS/Text Message: This will abort the sending of triggered AP mail events. E-mail will not be sent.  Are you sure?

Version 1

    Details

    Error message when trying to send a SMS/Text Message: This will abort the sending of triggered AP mail events. E-mail will not be sent.  Are you sure?

    [STEPS TO REPRODUCE]
    1. if applicable setup the GM.INI as described in related Knowledge Article for additional mobile carriers for sending SMS/Text Messages from within GoldMine
    2. Browse to a contact record with a valid mobile number
    3. Actions >> Call Contact >> Send SMS/Text message
    4. Select the appropriate mobile number from Phone Number
    5. If applicable select the appropriate Provider from the drop down
    6. Enter the SMS text


    7. Button Send
    >> RESULT: 2 identical error messages appear: Error message when trying to send a SMS/Text Message:  This will abort the sending of triggered AP mail events. E-mail will  not be sent.  Are you sure?
     


    The Process monitor shows (usually only 1 occurrence) Sending E-mail has failed: Unknown error.



    Resolution

    [CAUSE]
    - In order to be able to send SMS / Text Messages to GoldMine contacts the GoldMine user needs to have a email account setup with valid SMTP settings for sending emails

    [STEPS TO SETUP OR VERIFY SMTP SETTINGS]

    1. Tools >> Options
    2. Tab E-Mail
    3. Button Accounts
    4. Highlight the existing >> Button Edit or create a new account via Button New
    5. For sending SMS/Text Messages the Sending Mail section (as minimum) must be setup


    >>


    6. OK >> OK >> OK
    7. Verify again to send a SMS / Text Message to a contact record