SQL Query pane scrambled\obscured and buttons not available

Version 1

    Details

    SQL Query pane scrambled and buttons not available

    [STEPS TO REPLICATE]

    1. Log on GoldMine
    2. Tools > SQL Query
    3. Verify the Layout of the SQL Query pane

    [RESULT]
    As expected



    Obscured layout appears with usually no chance to press any buttons




    This behavior is usually user specific, means another user will not or not all users will not experience the behavior


    Resolution

    [STEPS TO RESOLVE]

    1. Let the specific user log out of GoldMine
    2. Browse to the GoldMine application shared folder
    3. Copy the current USER.INI (for example PATRICKS.INI) as a backup file (for example PATRICKS.BAK) - once verified that everything is working the BAK file can be removed, deleted, or stored away into a different location
    4. Open the USER.INI with Notepad
    5. Browse/ search for the section
    (this section should consist only of 2 lines (section header and a single line LSize)

    [QueryObj]
    LSize=0136016105600405 (your values might be already different)


    6. Delete those 2 lines
    7. Save the USER.INI
    8. Let the specific user log into GoldMine again
    9. Verify via Tools >> SQL Query if the layout is now correct again


    - This behavior seems also to be related to the current set screen resolution on the specific machine, so another attempt for resolution might be
    1. Opening the GoldMine as the same user on a different machine e.g. the Application server
    2. Tools >> SQL Query
    3. Verify the Layout and if correct
    4. Exit GoldMine again on the specific machine
    5. Let the specific user log into GoldMine again on the usual machine
    6. Verify via Tools >> SQL Query if the layout is now and still correct again