After the migration of an iGoldMine system to a different server, iGoldMine does not work anymore, although the same server name and IP Address is used

Version 7

    Details

    After the migration of an iGoldMine system to a different server, iGoldMine does not work anymore, although the same server name and IP Address is used.

     

     

     

     


    Resolution

    [CAUSE]
    - The iGoldMine license is tied to the server's MAC Address and not to the IP Address or Server name, which means that whenever an iGoldMine system is migrated due to any reason to a different host a new license must be requested.

    [RESOLUTION]

     

    Graphon changed their support pages/customer portal and customers are now required to register on the Graphon Support Portal - GraphOn Customer Portal

    Once the account is registered, activated, the user can login and either browse to License Management >> License Change Request or use the direct link License Change Request

     

    Please note it can take 2 business days for this request to be processed.

     

    The following screen may change at any time and the screenshot was taken on 2018/12/28

     

    Once the new license file has been received.

     

    [ADDITIONAL NOTES]
    - There are only 2 exceptions where a license rehost should not be necessary
    a. When the identical NIC (Network Interface Card) is used on the new server (The Network card will have the same MAC Address)
    b. When  iGoldMine/Go Global was/is setup on a virtualized environment and the original  MAC address can be assigned again to the NIC (this means the NIC will  also again have the identical MAC Address as before)

     

    - In order to request a rehosted iGoldMine/Go Global the customer must be on valid maintenance for iGoldMine/Go Global
    - Please keep in mind that we always recommend to keep iGoldMine/Go Global updated to the most recent version and as from January 2018, Ivanti has discontinued providing a branded version of iGoldMine. Going forward you will need to update to the current version of GO-Global to get the latest product updates. (How to update)

    - iGoldMine/Go Global licenses should be backward compatible back to iGoldMine 9.x, but are not forward compatible

     

    How to relicense iGoldMine after iGoldMine has been rehosted, reinstalled, or moved to a different server