After the migration of an iGoldMine system to a different server, iGoldMine does not work anymore, although the same server name and IP Address is used

Version 1

    Details

    After the migration of an iGoldMine system to a different server, iGoldMine does not work anymore, although the same server name and IP Address is used.




    Resolution

    [CAUSE]
    - The iGoldMine license is tied to the server's MAC Address and not to the IP Address or Server name, which means that whenever an iGoldMine system is migrated due to any reason to a different host a new license must be requested.

    [RESOLUTION]
    Please visit the following URL to request a new License for iGoldMine that will be linked to your new Server's MAC address.

    http://license.graphon.com/license/HEATsoftware/?mode=rehost



    Screenshot from February 2016, please keep in mind that layout of the page or the terms may change without any further notice 


    [ADDITIONAL NOTES]
    - There are only 2 exceptions where a license rehost should not be necessary
    a. When the identical NIC (Network Interface Card) is used on the new server (The Network card will have the same MAC Address)
    b. When  iGoldMine was/is setup on a virtualized environment and the original  MAC address can be assigned again to the NIC (this means the NIC will  also again have the identical MAC Address as before)

    - In order to request a rehosted iGoldMine the customer must be on valid maintenance for iGoldMine
    - Please keep in mind that we always recommend to keep iGoldMine updated to the current version but from our current knowledge iGoldMine licenses should be backward compatible back to iGoldMine 9.x