GoldMine shuts down randomly when being inactive currently. No errors present. GoldMine just disappears.

Version 1

    Details

    GoldMine shuts down randomly when being inactive currently. No errors present. GoldMine just disappears.


    Resolution

     

    [CAUSE]
    The most likely reason is that the Forced Logout setting is enabled by the GoldMine Administrator for the user. This can be checked and if applicable adjusted and/or disabled

    [STEPS]
    1. Log into GoldMine with master rights
    2. Tools>>User's Settings
    3. Highlight affected username and select "Properties"
    4. Select "Forced Logout"
    5. Adjust the idle time, the Forced logout only after this time setting or disable completely the forced logout by unchecking "Log out user and terminate GoldMine when idle for a period of time"


    6. Click OK, OK, and Close
    7. Have affected user log back into GoldMine and test


    NOTE: Related to KM Article# 13483