ERROR: user is not a member of the landesk management suite group - authentication error 500

Version 2

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 2016.x

    Description
    -When logging into the console (remote or core local), the following error appears:
    "user is not a member of the landesk management suite group - authentication error 500"

    Cause
    -There are several causes for this. Two common ones are as follows:
    1-User is not a member of the LANDesk Managment Suite Security Group
    2-The credentials being used are not in the correct format. (example [email protected] AND domain.com\user do not work - syntax should be domain\user)

    Resolution
    -Add the user to the core server's local LANDesk Managment Suite Security Group.

    OR

    -Correct the syntax of the user account being used. (i.e. domainname\username when logging in to the console and when adding to the LANDesk Managment Suite Security Group.)