I recently needed to check if an analyst was enabled to receive group messages (we use this function to notify our external providers of Incidents or Requests assigned to them). This was a bit awkward to find so I thought I'd post it for refence.
From within Administration:
- Select User Management expand Groups then Support Group,
- Expand the relevant team then expand Users,
- Right-mouse-click the user in question and select modify user group
- The User Group dialog box will appear,
- Select or de-select the Receive Group Messages box as appropriate,
- Click on OK.