Error when trying to enter a Problem ticket with status of Active in ITSM 6.3.7 - "Value active does not exist in table"

Version 1

    Details

    Error when trying to enter a Problem ticket with status of "Active" in ITSM 6.3.7
    "Value active does not exist in table"


    Resolution

     

    This can be resolved with the following steps:

    1. Click Tools >> Business Object Maintenance 
    2. Select the Problem Status object 
    3. Delete the dup Active listing 
    4. Re test