Error: "The remote computer is not managed by your server" when attempting to control client

Version 8

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.x

    Description

    When a remote control session is started to a client machine ISSCNTR.exe responds with the following status error:

     

    "The remote computer is not managed by your server"

     

    Cause

    This issue is most commonly caused by device's with a corrupted, or mismatched DeviceID in the Inventory Database.  You can try verifying that the core server can "ldping" the target machine by opening a web browser and going to the following page:

    http://machine-name:9595/allowed/ldping

    This should return an XML document with the client's DeviceID.

    Resolution

    1. Delete the device Name from the Core Server device listing.
    2. Run a Full Inventory scan from the client Machine using the /F and /SYNC switches:

    "C:\Program Files\Landesk\LDClient\LDISCN32.EXE" /NTT=%server%:5007 /S="%server%" /I=HTTP://%server%/ldlogon/ldappl3.ldz /NOUI /NOCD /F /SYNC

     

    Once the full inventory scan has finished and is processed by the Core server, the client machine will show back up in the device listing and remote control will no longer reply with the error.