Saved Searches in Employee object return an incorrect count (off by one)

Version 1

    Details

    Certain Saved searches in the Employee object produce a count at the top of the List that does not match the number of records returned; the count is one higher than the number of records. This is noted in the 'ALL' search, where Department = 'Administration', and certain other criteria. It is more noticeable when there are very few Employees in the system.


    Resolution

    This is due to the hidden 'FRSAdmin' account used by HEAT Software Operations for upgrades and maintenance. It still gets counted as a record in searches when it meets the criteria, even though it is not visible in the application.