You may want to restrict a particular Role to only see Incidents that belong to a certain Team on the Role level.
To restrict a Role’s view of Incident to just a particular team:
- Go to Roles and Permissions
- Select that Role
- Go to Object Permissions
- Go to Incident
- Click “Edit” under Access
- Then Click the Plus Sign
- Entering the following (I’m using Service Desk as an Example
- Click “Update” and then Save.
Now whoever logs in as that Role will only see Incidents that belong to the Service Desk Team.