We do not have the Self Service Mobile role in 2016.1. Where is this and how do we get it?
Creating a Self Service Mobile Role
If you are using a version of HEAT prior to version 2016.1 you may need to create the role using the following procedures. For versions of HEAT beginning with 2016.1 the SelfServiceMobile role is available, but may need to be implemented or assigned to users.
Role Detail Selection
A new check box option New Self Service UI, is available on the Role Details page.
Access the page from the Configuration console > Settings pane, select Configure > Users and Permissions > Roles and Permissions > Role: <any role>. The check box, if selected, allows any role to access the Self Service Mobile UI. However assigning the option to another role may cause unwanted behavior. It is recommended that you create a specific SelfServiceMobile user role and assign the web access only to that role. See the following information on how to create and implement the role.
Use the following steps to create a Self Service Mobile role that can be used to access the web-based application. Once the role is created, edit the WebSelfService.New and WebSelfService.Edit Incident forms, to ensure that they allow the appropriate views.
You can add this new role to any group, or assign it to any users who need to access Self Service options from a mobile device.