HTTP 404 - Not Found - Error when trying to access the Survey

Version 1

    Details

    HTTP 404 - Not Found - Error when trying to access the Survey.
    Emails with the survey link go out and the link displayed in the email is correct.
    When trying to access the survey configuration page in the Admin UI, it will not come up either.



    Resolution

     

    Root cause:

    The IIS application pool “HEATSurveyAppPool” which is used for the survey application was not running.

     

    Steps to fix issue:
    1. Logon to Application Server which is configured for HEAT SM Surveys

    2. Open IIS Manager.

    3. Goto Application Pools and start up the stopped application pool as shown in the example screenshot below